Privacy Policy
Your privacy matters to us at kivorantelx
Information We Collect
At kivorantelx, we collect information that helps us provide secure digital banking services while maintaining your privacy. This includes personal details you provide during account creation, transaction data from your banking activities, and technical information about how you interact with our platform.
Personal Information
- Full name, date of birth, and contact details including phone number and email address
- Government-issued identification documents for verification purposes
- Financial information including income details and employment status
- Residential address and proof of address documentation
Transaction and Usage Data
- Banking transaction history and account balances
- Device information and IP addresses for security monitoring
- Login timestamps and access patterns
- Customer service interactions and support requests
How We Use Your Information
We use your information primarily to provide secure banking services, comply with Australian financial regulations, and protect against fraud. Your data helps us verify your identity, process transactions, and maintain the security of our digital banking platform.
| Purpose | Legal Basis | Data Types |
|---|---|---|
| Account verification and management | Contractual obligation | Personal details, identification documents |
| Transaction processing | Contractual obligation | Financial data, transaction history |
| Fraud prevention and security | Legitimate interest | Device data, usage patterns, transaction data |
| Regulatory compliance | Legal obligation | All personal and financial information |
Information Sharing and Disclosure
We share your information only when necessary for banking operations, regulatory compliance, or with your explicit consent. kivorantelx does not sell personal information to third parties for marketing purposes.
Authorised Sharing Partners
- Payment processors and clearing houses for transaction settlement
- Credit reporting agencies for creditworthiness assessments
- Technology service providers under strict confidentiality agreements
- Legal and professional advisors when required for business operations
- Government agencies and regulators as mandated by Australian law
Your Rights and Choices
Under Australian Privacy Act 1988 and our commitment to transparency, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through our customer service channels.
Access and Correction
You can request copies of personal information we hold about you and ask for corrections if details are inaccurate or outdated. Most account information is available through your online banking dashboard, while comprehensive data requests can be submitted through our support team.
Data Deletion and Retention
While banking regulations require us to retain certain records for up to seven years, we delete unnecessary data when legal retention periods expire. You can request deletion of specific information that isn't required for regulatory compliance or ongoing banking services.
Marketing Preferences
You can opt out of marketing communications at any time through your account settings or by contacting our support team. This won't affect essential banking communications like transaction alerts or security notifications.
Security Measures
kivorantelx employs multiple layers of security to protect your information, including encryption, secure data centres, and regular security assessments. Our security measures meet Australian banking standards and international best practices.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication for account access
- Regular security audits by independent third parties
- Secure data centres with 24/7 monitoring
- Staff background checks and security training
International Data Transfers
While we primarily store data within Australia, some processing may occur overseas through our technology partners. Any international transfers comply with Australian privacy laws and include appropriate safeguards to protect your information.
Approved Transfer Mechanisms
We use contractual clauses approved by the Australian Privacy Commissioner and ensure overseas providers meet equivalent privacy protection standards. Countries we may transfer data to include Singapore and the United States, both for specific banking infrastructure services.
Policy Updates and Changes
We review this privacy policy annually and update it when our practices change or when required by law. Material changes will be communicated through your registered email address and our website with at least 30 days notice before taking effect.
Version History
Previous versions of this policy are available upon request. The current version supersedes all earlier versions, and we maintain records of significant changes for transparency purposes.
Privacy Questions and Complaints
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au